SHIPPING SERVICES

At the moment of order, you can choose between these shipping services:

DHL Express Worldwide

Express air shipment service with delivery to 220 countries by 18:00 the following day within Europe, 2-5 days for the rest of the world.

DHL Economy

Shipping service for less urgent and heavy shipments with delivery within Europe in 7 days.

UPS Express

Express air shipment service with delivery to 220 countries by 12:00 the next day in Europe and in 2 days for the rest of the world.

UPS Express Saver

Express air shipment service with delivery to 220 countries by 18:00 the following day in Europe.

DELIVERY TIME

Products available in stock are shipped within 1 to 2 working days after receipt of payment. Products not available in stock will be ordered from the manufacturer (Backorder) and then shipped as soon as they arrive at our warehouse.

Delivery times depend on the location of the delivery address, the shipping service chosen and customs procedures.

For more information regarding services and delivery times you can contact us via chat, email or telephone.

SHIPMENT NOTIFICATION

When the order is shipped, the customer will receive an email containing the tracking code link from which they can follow the progress of the shipment.

INSURED SHIPPING

It is necessary that the shipment has been insured according to the insurance methods indicated by the selected courier. Otherwise, it will be refunded according to the rules indicated in the international conventions indicated above.

Shipping insurance is an optional service provided by DHL or UPS to protect shipments. The customer can choose to insure their shipment on our Checkout page in the Shipping Options section. The cost of this service is 1.03% on the value of the products excluding taxes (minimum EUR 10.35). The insurance service is then provided by a carrier selected in the DHL Terms and Conditions or the UPS Terms and Conditions.